Privacy Policy
Last Updated 1/15/09.
When you place an order or request a catalog through our on-line web site, we
ask you to provide information which enables us to fulfill your request.
This information may include your name, mailing address, phone number,
e-mail address or credit card information (in the case of on-line orders).
This information allows us to fulfill your request and to contact you in the
event we have questions regarding your request or order. We do not know or collect
your name or e-mail address unless you provide it to us.
Paula Young does collect aggregate information about the pages which
visitors review, including the sequence in which they are visited. We may
also collect data volunteered by our visitors and customers, such as survey,
demographic or product preference information. This information is used
to improve our web site and the overall experience we provide to our
customers, and is treated as confidential unless otherwise clearly indicated.
Customers who request printed catalogs or place orders through our web site should read our policy regarding our catalog mailing list.
Notification of Change
We reserve the right to change this policy at any time. This privacy policy will be kept up-to-date and clearly posted on our Web site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future
We will post the policy changes to our web site to notify you of these changes and we will use for these new purposes only data collected from the time of the policy change forward. If you are concerned about how your information is used, you should check back at our web site periodically .
Catalog Mailing List
You may request a copy of our catalog through our Internet site by providing
the information required on the catalog request form. We will then send you
a copy of our current catalog and add you to our catalog mailing list.
Periodically, we may make our catalog mailing list available to carefully
screened companies we believe offer products or services which may be of
interest to our customers. If you would prefer not to have your name shared
with such companies, you may instruct us not to make it available by
contacting our Customer Service department at 800-472-4017. If you tell us
to do this, we will flag your customer record with a code indicating you do
not wish to have your name provided to other companies and we will honor
this request without hesitation. However, please note that it may take a
number of weeks before any mailings initiated prior to your request are
processed and delivered. As a matter of policy, we do not disclose the
names of companies to which we have provided names. Nor do we disclose the
names of organizations from whom we may have acquired names for our own
marketing purposes.
If you do not wish to receive ANY catalogs from Paula Young, you may also
instruct us to remove your name from our catalog mailing list by contacting
our Customer Service department at 800-472-4017.
Mail Preference Service
For your information, the Direct Marketing Association has established a
Mail Preference Service for consumers who do not wish to receive unsolicited
mailings from companies and organizations with whom they do not have a
relationship. By adding your name to this list, companies that subscribe to
this service will know not to send unsolicited advertising material to you.
Most reputable catalog and direct mail companies use this service in order
to avoid spending money for advertising which will not be appreciated.
You may add your name to this service by writing to the following address:
Mail Preference Service
Direct Marketing Association
P.O. Box 9008
Farmingdale, New York 11735-9008
Please note that by placing your name on the Mail Preference Service list,
you are ONLY indicating that you do not wish to receive unsolicited
advertising from organizations with which you do not already have a
relationship. To remove your name from the list of an organization from
which you have placed an order or requested a catalog, you must contact that
company individually to express your preference.
Security
All on-line transactions which require the exchange of credit card
information are initiated and completed in a secure environment for the
protection of our customers.
Ownership of Customer Information
As a direct marketing company, Paula Young places a significant value on the information compiled about our registered visitors, catalog requesters and customers.
This information is essential to the operation of our company and constitutes a corporate asset of substantial value. In any business transaction involving the purchase or sale of assets by Paula Young or its affiliated business entities,
this customer information may be purchased or sold just as any other piece of company owned property. By registering, requesting a catalog or making a purchase on our web site, you give us your consent to the purchase or sale of this information
should such a business transaction take place.
Links to Other Sites
Within our web site, we may provide you with links to other companies or
organizations which we feel provide useful information, services or products
related to the Paula Young web site. While we believe these organizations to be reputable and committed to consumer privacy, we cannot be responsible for the policies or practices of those who have sites linked to ours.
How to Contact Us
We would be pleased to answer any questions you may have. You may contact
us in any of the following ways:
E-mail: custserv@scdirect.com
Phone: 800-472-4017
Mail to:
Paula Young
P.O. Box 483
Brockton, Massachusetts 02303
Frequently Asked Questions
|
Referencing My Account
Receiving the Wrong Order
Items Placed on Backorder
Item Ordered is Unavailable
Canceling an Order
Declined Credit Card
Tracking an Order |
|
| Referencing My Account |
| What information is needed when I am corresponding, in reference
to my account or order? |
Please reference your account by clicking 'sign in' at the top
of PaulaYoung.com. Here you will be able to view account information,
billing information, order status, and order tracking information.
^ Back to FAQ |
|
| Receiving the Wrong Order |
| What do I do if I received the wrong merchandise? |
Please email Customer Service at custserv@scdirect.com and they will send your original order with free rush delivery along
with a prepaid mailing label for you to return the incorrect merchandise.
^ Back to FAQ |
|
| Items Placed on Backorder |
| When will my back order be received? |
| Occasionally, our styles do temporarily get placed on backorder,
but new merchandise is sent to us every Friday. If we receive the
item(s) you have reserved on backorder, your order will be shipped
out to you the following Monday. |
| ^ Back to FAQ |
|
| Item Ordered is Unavailable |
| How could an item be unavailable when I just ordered it? |
We are sorry for any inconvenience! Due to inventory and items having
limited quantities, this situation may occur. We will do our best
to assist you with another selection. Please email Customer Service
at custserv@scdirect.com.
^ Back to FAQ |
|
| Canceling an Order |
| Can I cancel a pending order? |
An order can only be canceled prior to shipping. If a credit card
was used to order, no charges will be processed.
^ Back to FAQ |
|
| Declined Credit Card |
| Why was my credit card declined? |
| A number of things can cause this to happen, such as an incorrect
card number or an incorrect expiration date. |
| |
| Can you resubmit a declined credit card? |
If you wish to change, correct or resubmit your credit card information,
please call Customer Service at 1-800-364-9060.
^ Back to FAQ |
|
| Tracking an Order |
| How do I track my Paula Young orders? |
You will receive an email announcing your order has been shipped,
at that time you may sign in to your account and click "Order
Status & Tracking". Here you will have the ability to review
all of your past and in process orders placed with Paula Young.
By clicking on the order number you will find specific details,
such as order status, for that order.
^ Back to FAQ |
About Paula Young ®
For more than 30 years, women across America have welcomed our catalog into their homes. The selection, quality, service and value we have offered over the years have helped our company become the world's leading retailer of wigs, hair pieces and add-ons, with more than two million active customers. And now we are thrilled to share our fabulous selection with you right here, where you can browse, ask questions, even order!
Just click on the links at the left to view. You'll find beautiful styles - long and short, curly and straight, in a full range of natural colors. And be sure to check out our luxurious 100% human hair styles which combine unrivaled versatility and natural-looking beauty. Curl them, blow them full, style them any way you like.
What you see today is only the beginning. Be sure to bookmark this site and return often to see what's new. In the weeks and months ahead, we will be adding more new styles, monthly specials, account information and links to related sites like our other online catalog, Especially Yours.
Best of all, when you choose Paula Young, you can always order with confidence. In addition to making ordering fast and easy, we promise every transaction will be safe and secure. And, as always, whether you order by mail, telephone or right here online, your satisfaction is guaranteed.
Prefer to speak to someone in person? Our representatives are ready to take your order 24 hours a day, 7 days a week; just call us at toll-free at 1-800-364-9060. Please have the name of the Item, Item Number, Color, Size and Quantity ready. If you have a customer number or catalog code, it's also helpful to have that on hand. For customer service inquiries, please call us toll-free at 1-800-364-9060 Monday-Friday 7:00am-10:00pm, Saturday 9:00am -6:00pm Eastern Time.
Or contact us by mail or fax at:
Paula Young
P.O. Box 483
Brockton, MA 02303s
Fax: 1-508-238-1965
Email: custserv@scdirect.com
Did you know that the beautiful Paula Young® hair fashions offered in our catalogs are also available for purchase at our factory store conveniently located at 400 Manley Street in West Bridgewater, Massachusetts? Here are some great reasons to visit:
• Browse a wide selection of wigs, hair pieces and add-ons. All of our gorgeous shades are available so you can find out what color(s) will look best on you.
• Try on one style or as many as you please in our comfortable, easy-to-shop, salon-type setting, complete with private dressing rooms. We want you to feel at home and shop at your leisure.
• Our friendly, courteous associates are always ready to assist you with personalized attention, professional fitting advice and color expertise. You can even make an appointment for a one-on-one consultation – just give us a call at 508-587-7311.
• By buying direct, you'll save time and avoid shipping and
processing costs!
Our store hours are Monday through Friday, 8:30am to 5pm, with extended hours on Thursday until 8pm and Saturday 10am to 4pm. Not sure how to find us? Click here for easy-to-follow directions.
We look forward to seeing you soon!
Customer Service Menu ˆ |
Contact Us at Paula Young Wigs
E-mail
Simply connect to our customer service department’s E-mail at custserv@scdirect.com. If you have any questions about your order, please be sure to include the following information: first and last name,your customer number, your order number, and a telephone number where you can be reached. Remember, the more information you provide in your e-mail, the faster we can help you.
* Please note, due to the increasing threat of system contamination from computer viruses spread by attachments, we are unable to accept messages containing attachments. We respectfully request that you resubmit your inquiry, without attachments, so that we may assist you as quickly as possible. We appreciate your understanding in this matter.
Phone
Our representatives are ready to take your order 24 hours a day, 7 days a week; just call us toll-free 1-800-364-9060. Please have the name of the Item, Item Number, Color, Size and Quantity ready. If you have a customer number or catalog code, it's also helpful to have that on hand. For customer service inquiries, please call us toll-free 1-800-364-9060 Monday - Friday 7:00am-10pm or Saturday 9:00am - 6:00pm Eastern Time.
Online
Simply Sign In to PaulaYoung.com. It’s quick, easy and safe – our web site is secure and no one else will be able to access your confidential information. After you place your on-line order, we will send order confirmation to your e-mail address so that you know we have received your order. If you are shopping from a current catalog and there is a difference between the price of an item offered in the catalog and on the web site, your credit card will be charged the lower price. Just enter the catalog code in the space provided for catalog code when you check out, to ensure you are charged the correct price. Your catalog code can be found in the blue box on the back of your catalog.
Fax
Fax the order form from our catalog to 1-508-238-1965. Fax ordering is available 24 hours a day, 7 days a week. This ordering option is for credit card orders only. Please be sure to include the following information: first and last name, address, city, state, zip, daytime and evening phone numbers, credit card number and expiration date, item name, item number,color,size and quantity.
Mail
If you would rather pay by check or money order, and you have a catalog of ours, please complete the order form in the catalog, and you may send your Personal Check, Money Order or Credit Card information to: Paula Young®, P.O. Box 483, Brockton, MA 02303. (Please, never send cash through the mail.) Be sure to include the following information: first and last name, address, city, state, zip, daytime and evening phone numbers, item name, item number, color, size, and quantities and credit card number and expiration date if ordering by credit card. Sorry, we cannot accept C.O.D. orders. |